Terms and Conditions

Booking

Our courses run throughout the year, with regular breaks in line with school holidays, bank holidays, Easter and Christmas. Term details are always available on this website. Courses may be pre-booked via telephone or by completing the online application form. Customers will have 7 days to make payment by cheque, bank transfer or PayPal. We will send you a confirmation via email upon receiving the full payment. Little Fishes operates on a first come first served basis when booking. Please book early to avoid disappointment.

Refunds and Cancellations

Customers will receive a full refund for cancellations made up to one week before the course begins. Once the course commences Little Fishes is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. However a refund may be possible if there are customers on the waiting list who are able to take the place. If the course is being paid for by someone other than yourself, you are responsible for informing that person of our payment policies, deadlines, etc., and relaying any communication with regard to rebooking or payments of any sort. We regret that we are unable to offer an alternative for missed lessons. In the event of a pool closure due to unforeseen circumstances, we will endeavour, where possible, to re-schedule your lesson. In this instance Little Fishes is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will issue a credit against your next term’s fees or issue a cheque within 5 working days of the end of the term. It is a Little Fishes’ policy that you should never have to chase a refund. When a pool is not available on a longer term basis (in excess of one week), on public health or other grounds outside of our control (not including operational issues with the pool), then we cannot be responsible for providing any further lessons during that time. If this occurs, and in the event that it is not possible to reschedule the classes, we will use best endeavours to either refund the unused balance of your course fees or to recompense you in services or refunds in a future cycle. Should a lesson already in progress or about to start have to be cleared due to a fire alarm then Little Fishes is under no obligation to refund the lesson or part thereof.

At the end of the 9 week course we hold one week in reserve to provide added on classes in case of pool closure. Please consider this as part of the term schedule.

Adverse Weather

Little Fishes is under no obligation to refund lessons that may be missed by local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.

Video and Photography

No photography or video recording of lessons is permitted. Little Fishes expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc). Anyone suspected of filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course. All Little Fishes photography, logos and illustrations are the copyright of Little Fishes. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly. Little Fishes reserves the right to use our underwater photographs for publicity purposes. However, in each instance we will endeavour to inform you first. Little Fishes cannot be held liable for the actions of third parties, and, therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.

Valuables and Jewellery

All property left in changing rooms or on poolside, and all property (including prams) left in entrance halls or outside, is left at your own risk. Little Fishes cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery (except wedding rings) before entering the water.

Medical conditions

It is the customer’s responsibility to inform Little Fishes of any existing medical conditions for any persons taking part in the swimming lessons including parent, carer or the baby. You agree to inform Little Fishes of any changes, including pregnancy, as soon as you are aware of them. All information will be kept strictly confidential.

Illness

Should any participant child or adult develop any known or suspected medical condition please consult your doctor before attending the lesson and inform Little Fishes in writing via email or post. All information received is treated in confidence and with sensitivity. Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes. In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Nappies and Changing your Baby

All babies under the age of three years must wear a neoprene swim nappy (the Happy Nappy from Splash About) over their usual swimming nappy to prevent leakage. Little Fishes reserves the right to refuse entry to any child who is not suitably attired. Little Fishes requires all parents/carers to change their babies on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen. Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).

Withdrawal of service

Little Fishes may, at its own discretion, withhold the right to refuse entry to a customer to its courses if it is felt that the customer’s behaviour is unreasonable or threatening. In this event no refund can be given.

Health and Safety: Pool/Poolside

Outer footwear or prams are not permitted on poolside or in changing rooms. Please use blue overshoes (if available) or go barefoot. For reasons of hygiene please make an effort to shower both yourself and your child before entering the water. Removing body lotions and perfumes etc. before swimming contributes significantly to maintaining water quality. Little Fishes politely request that customers keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Please always wait to be invited into the pool by your teacher. Parent/ Carers are responsible for the supervision of any children they bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. No person is permitted to run on wet surfaces such as the poolside. Little Fishes reserves the right to ask anyone to leave the poolside at any time on health and safety grounds. Only one adult is permitted in the pool at a time with each child. However, we are happy for other members of your family, friends, or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, so they can provide the extra help and advice that will be needed.

Teachers

Little Fishes strive for continuity in lessons. However we may need to change a teacher from time to time in case of illness or for training purposes. Unfortunately we will not be able to give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.

Exclusion of Liability

In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s); Little Fishes or its employees; all participants including adults, children and spectators take part at their own risk.

Changes to Terms and Conditions

From time to time we may update these terms and send the updated version or notification of minor changes to existing customers who are currently doing courses. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.